FAQ & Shipping

Frequently Asked Questions

 

What is the origin of your plants?

We grow all our plants in-house.

We do not import or resell plants. Our plants originate from our own corms, tissue culture propagation (performed by us), cuttings, or seeds.

Can I pick up my order?

Unfortunately, local pickup is not currently available.

We hope to offer this option in the future.

How does shipping work?

Orders are generally prepared on Sundays and Mondays.

This means your plant will usually be shipped on the Tuesday following your purchase.

To minimise transit times and reduce stress on the plants:

  • Orders within The Netherlands are typically shipped Monday through Wednesday.

  • European orders are shipped on Mondays and Tuesdays whenever possible.

Which carriers do you use?

We ship with:

  • DHL

  • UPS

  • DPD

  • PostNL

Do I receive a tracking number?

Yes.

Once the courier has processed your shipment, tracking information will automatically be sent to you.

Should I choose express shipping?

If you are located outside The Netherlands, Belgium, France, or Germany, we strongly recommend selecting express shipping, especially during colder months.

Faster transit times generally result in healthier plants upon arrival.

Do you ship during extreme weather?

Plant health always comes first.

If temperatures are extremely high or low at either the shipping or destination location, we reserve the right to postpone shipping until conditions become safer for the plants.

Do shipments include heat packs?

Yes.

During colder periods, all shipments include complimentary insulation and heat packs.

Please note that minor discoloration or cosmetic damage caused by cold weather may occasionally occur despite these precautions and is considered normal shipping stress.

Will I receive the exact plant shown in the listing?

Yes.

If a listing contains a numbered or individually photographed plant, you will receive the exact plant selected.

Do you use predatory mites or beneficial insects?

Yes.

We use beneficial insects and predatory mites as part of our integrated pest management strategy.

As a result, it is possible that some beneficial insects may still be present when your plant arrives.

Regardless, we strongly recommend quarantining all newly acquired plants before introducing them to your collection.

What are the growing conditions of your plants?

Our plants are grown under regular household conditions, generally around 50–60% humidity.

This helps facilitate acclimation once they arrive in their new home.

Shipping can be stressful for plants, so we recommend providing extra warmth, humidity, and care during the first days after arrival.

If you purchase seeds, seedlings, or baby plants, please note that these require higher humidity levels and stable temperatures in order to thrive.

What should I do when my plants arrive?

Our plants are grown under normal household conditions.

However, shipping can be stressful, so we recommend providing extra humidity and warmth during the recovery period.

We also recommend avoiding repotting immediately after arrival, as this can add additional stress.

For baby plants:

  • Keep the substrate lightly moist.

  • Do not overwater.

  • Avoid waterlogged conditions.

  • Delicate roots can easily rot if kept too wet.

Taking photos or videos upon arrival is also recommended in case a shipping issue needs to be reported.

Will my plants always remain variegated?

Unfortunately, we cannot guarantee the long-term maintenance of variegation.

Variegation is influenced by genetics, light levels, nutrition, and other environmental factors.

However, we do guarantee that you will receive the exact plant shown and selected at the time of purchase.

Do you have a complaint policy?

Yes.

Please inspect your order immediately upon arrival.

If your plant arrives damaged or does not reasonably match the agreement, you must contact us within 48 hours of delivery.

When submitting a complaint, please provide:

  • Clear photos and/or videos

  • Images showing the condition upon arrival

  • Information demonstrating the issue relates to the original order

When are shipping damages not covered?

We cannot accept responsibility for damage resulting from:

  • Failed delivery attempts

  • Delayed collection by the recipient

  • Customer-requested delivery postponements

  • Extended transit caused by courier rescheduling

Are plants eligible for returns?

No.

Plants are considered perishable goods and are therefore exempt from the standard 14-day right of withdrawal applicable to many online purchases.

How do refunds work?

Once a refund request has been reviewed and approved, the refund will be issued to the original payment method.

Most refunds are processed within 10 business days, although your bank or card provider may require additional processing time.

If more than 15 business days have passed since approval, please contact us at:

info@lunasplants.eu

Still have questions?

Feel free to contact us.

We're always happy to help fellow plant collectors and ensure your plants arrive safely and thrive in their new home.