FAQ & Shipping
We grow all our plants in-house, never importing or reselling. They come from our corms, TC (done by us), cuttings, or seeds.
Can I pick up the plants?
Regrettably, this option is currently unavailable. Hopefully, it will be made accessible in the future.
How is the shipping process?
We process orders on Sundays and Mondays. This means that your plant will likely be shipped on the Tuesday following your purchase.
Shipping to The Netherlands is available on weekdays, specifically from Monday to Wednesday.
To ensure your plants spend the least amount of time in transit, we ship to Europe exclusively on Mondays and Tuesdays.
Do I receive a tracking number of my order?
Upon the completion of your order's handling process by the courier, a tracking number will promptly be issued to you.
Will I receive the exact plant I see?
The plant you choose will match the assigned number exactly.
Do you use predatory mites/beneficial bugs?
Yes! We incorporate helpful insects, such as predatory mites, into our plant cultivation process. Consequently, it's possible that these beneficial bugs may accompany your plants upon arrival.
However, it is strongly recommended that customers follow the precautionary measure of quarantining their newly acquired plants upon receipt.
Do you have a complaint/return policy?
Damages and Issues
Examine the product promptly upon receipt.
2.In case the product is found to be damaged or not meeting the customer's reasonable expectations as per the agreement, it is required for the customer to inform our store within 48 hours from the time of delivery.
3. When submitting a complaint, customers are required to provide visual evidence in the form of pictures or videos depicting the product as it was received.
4. The customer must demonstrate that the complaint relates to an agreement between the parties.
5. If the damage is a result of unsuccessful delivery attempts or if the recipient has rescheduled the delivery date, causing a delay, we, as the seller, cannot be held responsible for any damage caused by the delay.
Refunds
Once your return request has been received and inspected, we will promptly notify you of the approval status of your refund. If your refund is approved, it will be automatically processed and credited back to your original payment method within 10 business days. Keep in mind that it may take some additional time for your bank or credit card company to process and reflect the refund on your account.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lunasplants.eu .
Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants).
This means that the 14 days period to change your mind about a purchase is not applicable regarding our products.
What are the growing conditions of the plants?
Our plants are grown in regular warmth and humidity conditions (50% ~60%), to facilitate acclimation once delivered.
Nonetheless, we advise you to bring them extra special care and conditions upon arrival, considering that transportation can be stressful.
If you decide to acquire seeds, seedlings, or small baby plants, it is important to note that they require a significant amount of humidity and favorable temperatures in order to thrive. They are highly delicate organisms and should be treated as such.
What should I do once I receive the plants?
Our plants are grown in regular conditions of humidity and warmth.
Nonetheless, we advise you to give them special care upon arrival, with extra humidity and good warmth for a while, considering that the delivery can be stressful.
Also, do not repot them for a while, which can also be very stressful.
If you bought a baby plant, we advise you not to soak them with water.
Their roots are fragil and small. Keep them slightly moist, damp, but never wet. If you give them more water than the roots can take, it is likely that your plant will get soggy and floppy leaves.
Lastly, take pictures or videos of the plants upon arrival, considering the conditions for damage and issues during transports (read our policies).
Will my plants always be variegated?
Unfortunately, we cannot guarantee the long-term maintenance of variegation on your plants. Factors such as genetics and growth conditions, including light and fertilizer, contribute to variegation.
However, we do guarantee that you will receive the exact plant you choose when making your purchase.
What is the origin of the plants?
We grow all our plants in-house, never importing or reselling. They come from our corms, TC (done by us), cuttings, or seeds.